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How To Raise A Support Ticket In Ideastack

In our everyday life, all of us come across numerous troubles, some issues we control on our own however to address a few, we want some kind of help or guidance within the form of assistance.

the same goes actually for our professional lives. when we encounter any issue related to products- software program, hardware or services that immediately affects our business or working, we expect prompt help and assistance from the service company.

For the service company, “support” is its organizational backbone as it’s far from the system which helps it gain customers’ belief and appreciation with the aid of assisting them out rapidly in hard & urgent conditions.

Most companies offer a couple of modes of support for customer difficulty resolution. Ideastack gives three prompt support structures –live chat, cellphone and support ticket.

Follow Steps 1-2 if you want to login to client area

Follow Steps 1-8 if you want to create a support ticket

Step 1 : Visit your client area By going to https://ideastack.com/ or by using this URL: https://ideastack.com/order/clientarea.php           

Step 2 : Login with your registered email & password

Step 3: Click on open ticket

Step 4: Select the type of department you want to get help from , kindly select the relevant ticket type this will help us to assign a relevant support member.

Step 5: fill the relevant information related to your problem & Select the Related product you want to send the support ticket for  select the priority settings too (High level=2 hrs, Middle level=2 to 4 hrs, Low level=4 to 6 hrs)

step 6: if possible attach a screenshot of your issue as well this will help our support team understand your issue more clearly and get a resolution on the same.

step 7: Submit the ticket– Once you have filled in all the details to raise the ticket,do recheck the details and click the tab-Submit Ticket.

step 8: Support Ticket is generated– After you click Submit Ticket, a new support ticket is generated which automatically moves to the relevant department and admins start looking into it to resolve the issue ASAP.

 

Why consider switching to VPS from Shared Hosting?

Shared hosting is the first step to start the online journey of all websites and blogs. This is less price-wise and can be set up easily as compared to other hosting options like Cheap VPS hosting servers. To look into shared hosting, the features are great but it has some limitations that are intact to its business. So it is in fact, important to upgrade the hosting plan for the upcoming next level.

Quick review on VPS or Virtual Private Server:

This is a special type of cheap VPS hosting in which the service provider divides the server into certain small segments. These segments are connected to its defined set of resources that includes CPU, bandwidth, disk space, etc. These resources are available to hosting clients and discard the drawbacks of shared hosting.

It is vital to know if your website is working fine with up-time records, good site load times, and other quality measurements alongside impressive service, then you need not have to opt any other hosting package. If you need adaptability or better security, you can consider shifting to VPS hosting India.

You can browse packages in VPS hosting India.

Following are the reasons to let you know when is the right time to make a switch to VPS hosting:

1 – Huge Traffic:

If you have a huge amount of incoming traffic, that is not possible from your shared hosting then you need to switch over to VPS hosting. Your load times and taking out excess of resources indicates that you must switch your server.

2 – Dependability:

For streamed resources that are dependable on your website, the best option must be VPS hosting.

3 – Website branding:

Such cheap VPS hosting helps you to get a dedicated IP address and private servers for your website. This will certainly increase the brand name.

4 – Safe and secure environment:

VPS hosting India is a good choice for more reliable backups, sophisticated monitoring, and improved securities.

5 – User control facility:

Using VPS hosting provides you benefits of handling a large number of websites on your account. This helps in controlling the client’s access and also enables your customers to easily access to the server.

6 – Server access:

You must upgrade to cheap VPS hosting if you need more advanced functions like customized software or a custom server design.

Conclusion:

VPS hosting From Ideastack has all the necessary packages of a good web hosting plan The cost depends on many factors like customizations and the chosen service level. Your website will direct you to opt for the required hosting server. This all needs high technical expertise, additional time and efforts to manage accordingly. For your desired requirements, you can also opt a cheap VPS hosting server.

Always assure that whatever service you choose, even VPS hosting must be maintained. It is extremely important to know that it is secure and functional to your website, blogs or business.

A Comparison Between The Collocation Server Hosting and Dedicated Server Hosting

When you need to choose the right hosting plan for business and computing infrastructure, you will be on the fence. Looking for the right hosting plan will give you different options. You need to make more discussion and analyze the right one to make the best choice. Here is something about the collocation server hosting and dedicated server hosting. Read further to find the right one for your business.

Collocation server hosting

Collocation server hosting is the practice of renting the space in any third-party data centers when you need to place the physical servers or any other IT infrastructure. It is not like the other forms of hosting where they need to rent or lease the server from the host. They can simply rent the space from the third party and transport to the data centers .

This offers the High internet bandwidth, cooling system, interrupted power supply and multi-tier systems that are necessary to create the most suitable environment for the hardware. This will help you to have overall control of the hardware and software.

Advantages

  • You have good security and compliance
  • You save a huge sum of money
  • It is available all the time
  • It is easy to access to the amenities as it will be under your control

Disadvantage

  • It is not easy for upgrading or replacements
  • You need to pay some advance for the bandwidth and electricity

Dedicated server hosting

This is the type where you need to rent the entire physical server along with the resources. Here, the clients will not own the server. It is the responsibility of the host to maintain the hardware, upgrade and install software patches and updates. However, you need to pay some additional costs for this type of plan.

Advantages

  • It helps you with the great performance
  • It offers enough flexibility required for your business
  • There will not be any issues with the security factors  
  • You can have the unique IP address
  • You have enough administrative powers

Disadvantages

  • You need to spend huge money
  • You should be good with the technical skills

What can be the suitable one for the business?

When you look for the collocation, you will have complete control over it and have fewer budgets spend on the IT hardware. You should also spend more on it. When it is a dedicated server, it will be under the service provider, they will take care of it. Further, the above-mentioned pros and cons of both the services might give you some clear idea to know more about these plans. Analyze both the positive and the negative aspects of both the plans. Bring out the best one based on your convenience to enjoy the benefits of it.

Remember that the Hosting is the most important thing for the growth of any business in the digital age. So, make sure you have the right move or the selection of resources to excel with the latest technology.

Shared Hosting Plans: Its Pros and Cons

Shared Hosting Plans: Its Pros and Cons 

A hosting service where a huge number of the websites are hosted just using a single server is called as the shared hosting plan. Here, all the resources of the shared server like space, bandwidth, database, FTP accounts, and email account will be shared by so many websites with a single server. There are no limits to the websites for the server. It might be in tens, hundreds, thousands and even thousands. This is one of the most important reasons why the shared host plan will be beneficial for the business. However, this concept also has some cons as well. Continue reading to find the pros and cons of the shared hosting plan.

Advantages of the shared hosting plans

It is affordable

The shared host is cheaper when compared to the virtual private server as a single server is enough to share different accounts. When you are launching the website for the first time, it will not have more traffic, so the cheaper option can be more beneficial.

The option of customization

Sharing the single will not be the drawback for the customization options. Though you share the single server, it is possible to customize the brand and the other technical needs based on your business or individual needs.

Easy to manage and convenient

In the case of shared hosting plans, it is not necessary to have intense technical skills or hands-on experience. The hosting company will help you to fill the place of the IT manager and you can smooth work over it.

Disadvantages of the shared hosting plans

Sharing resources

Several other sites in the server will expose you to malicious scripts and pose security vulnerabilities. Though the company offers more features, the risk profile will increase as you are near the proximity to some other sites. On the other hand, know at the cybercrime rate and always keep an eye on the security options as you are in the shared environment.

You might get exposed to some security vulnerabilities

Some other sites in the server cloud expose you to malicious scripts and pose certain security vulnerabilities for your sites as well. Most of the hosting companies will offer enough security, but the risk is still high. So, you should always show some caution with security reasons and safeguarding the data on the website.

Poor support

Not all the companies fall on the top grade. You need to look for the reputation of the company as you need to support the company at any time. When the company fails here, the thing may go worse. The issue might not directly be because of the hosting, but it might also be due to third-party applications as well.

The bottom line

However, every technique will have its own pros and cons. You need to analyze them before implanting the plan in your business. You can speak to our hosting experts on our live chat , This will help you to bring up the right plan for your business to be more successful.

What are the benefits of VPS hosting to a growing business?

What is the hosting that you are using for your business? Website hosting is the internet service that is used to allow the organization and the individual to create the website and make it available for the public to view it. There are almost 8 types of website hosting and VPS hosting is one of them. Virtual Private Server or VPS hosting is the private server that shares a single physical server with the others.

What is so special about the VPS hosting? 

VPS hosting is created with the help of the virtualization software. Even if it is housed from a single physical server, it is independent. For years, VPS hosting is considered to be the best VPS hosting plan for the business. It comes with the best features and affordable cost, making it suitable for all the businesses. Continue reading to find some other advantages of the VPS hosting. 

Enhanced performance 

It is not like the other hosting plans where hundreds of the users share the same server. When it is VPS, it will help the firm to stay independent of the users. If it is dependent, there are more chances to have issues in the functionality. For instance, if the website shares one single server and gains more traffic, it will show all the sites that are connected in their server. If it is VPS, the functioning of the websites will not be determined by any other sites. 

Better customer service 

When you are in the VPS hosting plans, you will always make a call for help. You might have some queries or issues with the plan at any instance and you can immediately call the Ideastack’s customer team. Further will also have various other options like email or chat as well. They will take a compliant immediately and work on it. Thus, the fruitful results will be guaranteed as soon as possible. This fast and quality customer service will be the boon for the small and medium business.

The control remains with you 

One of the most important attributes with the VPS is that the entire control will be in your hands. In the case of the shared environment, you need to share with hundreds of parties. Even if there is a single rogue application, all the other systems connected with it will be affected. When it VPS, it is the private server and you can run the application the server that you choose. 

Independent performance 

When someone shares the same physical server, the performance of the VPS will not be affected. It might be CPU, storage, memory or bandwidth, VPS will be less effective. Even if there are any issues, it is possible to detect and enhance performance. 

The bottom line 

For growing websites beyond shared hosts, the VPS is a great tool to help you with the great performance. It offers the best through all means to make out the best business. Thus, understand all the advantages of VPS hosting and bring out the best benefits out of it for your business.  Check out Ideastack’s Cheapeast VPS hosting in India or customize your own plans according to your needs.