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How To Raise A Support Ticket In Ideastack

In our everyday life, all of us come across numerous troubles, some issues we control on our own however to address a few, we want some kind of help or guidance within the form of assistance.the same goes actually for our professional lives. when we encounter any issue related to products- software programs, hardware, or services that immediately affect our business or working, we expect prompt help and assistance from the service company.For the service company, “support” is its organizational backbone as it’s far from the system which helps it gain customers’ belief and appreciation with the aid of assisting them out rapidly in hard & urgent conditions.Most companies offer a couple of modes of support for customer difficulty resolution. Ideastack gives three prompt support structures –live chat, cellphone, and support ticket.Follow Steps 1-2 if you want to login to the client areaFollow Steps 1-8 if you want to create a support ticketStep 1: Visit your client area By going to https://ideastack.com/ or by using this URL: https://ideastack.com/order/clientarea.php            Step 2: Log in with your registered email & password
Step 3: Click on an open ticket
Step 4: Select the type of department you want to get help from, kindly select the relevant ticket type this will help us to assign a relevant support member.
Step 5: Fill the relevant information related to your problem & Select the Related product you want to send the support ticket for  select the priority settings too (High level=2 hrs, Middle level=2 to 4 hrs, Low level=4 to 6 hrs)
Step 6: If possible attach a screenshot of your issue as well this will help our support team understand your issue more clearly and get a resolution on the same.
Step 7: Submit the ticket– Once you have filled in all the details to raise the ticket, do recheck the details and click the tab-Submit Ticket.
Step 8: Support Ticket is generated– After you click Submit Ticket, a new support ticket is generated which automatically moves to the relevant department and admins start looking into it to resolve the issue ASAP.
To know more visit Ideastack.

Top 7 Reasons for choosing a Dedicated Server for your Organization

An arrangement taking place between an organization and the web hosting provider where the provider is responsible for providing a physical server exclusively meant for running the user’s applications is called dedicated server hosting. It is a traditional hosting method where the buyer either pays or take the server on lease and agrees to pay a certain amount to the provider irrespective of the uses of the server.

7 reasons for choosing a dedicated server for your organization

1. Private Communication

Buy Dedicated Server to prevent Hackers

When a dedicated server connects to a company’s devices, the first thing it does is to remove the internet as a middleman and the exchange of information takes place directly. The particular server hosting can send direct mails and security is added to the user’s business communication which prevents hackers and scammers to affect the company’s system.

2. Virtual Private Networks

Buy Dedicated Server Virtual Private Networks

VPNs are a secure form of networks and it connects device using a secure connection. VPNs set up connections between internal devices and cut-out internet services. It makes sure that only the user’s device is connected to each other to reduce the chances of any cyber-attacks.

3. Enhanced Virtual Security

Buy Dedicated Server provides additional Security

A dedicated hosting environment doesn’t share the servers and operating systems with other tenants present in the server as no other tenant has the password to log in to the server except for the authorized personnel of the service provider. Dedicated hosting also provides additional security to the companies for the transactions over FTP or SSL.

4. Reliable Processing

Reliable

When you have a dedicated hosting environment, you need not worry about the processing power of the CPU because, as the processing power is not distributed among other users, there is no issue of slowing down of the applications. So, the user gets the desired processing power required for their work.

5. Easy scalability

Scalability of the Dedicated Server

A dedicated server offers the elasticity of scaling the hosting resources as per the necessities of the user as the computing needs are going to increase with time. The dedicated server can easily arrange the right proportion of processing power and storage to meet the user’s needs. The scalability of the dedicated server hosting doesn’t need relocation whenever the server space upgrades.

6. Dedicated IP Address

Buy Dedicated Server IP address

When the hosted websites share the same IP address, there is a chance of an increase in the traffic of the server and the user website gets affected. On the other hand, in a dedicated server hosting, the user website has a unique IP address that provides the website with a unique identity. Server related issues don’t affect websites with a dedicated IP address. It also helps in boosting the reputation of a company and refrains from getting blacklisted because of some other user present in the server.

7. Performance

Performance of a Dedicated Server

The performance of a dedicated server is no doubt unmatched. The user doesn’t need any kind of resource to refrain all the tasks from using all the resources which results in better use of the hardware by the software. There is no need to share memory cache.

A dedicated server has definitely a huge number of benefits to its users as compared to any other hosting service present. It provides higher performances, easy scalability, and much important, a dedicated IP address.

Hence, to boost your business, you can look for some good dedicated server service providers.

How to let your employees work from home efficiently & prevent them from Coronavirus?

The Coronavirus pandemic originated in China and has infected nearly 140,000 + people. The overall impact of this Coronavirus disease has left organizations in all parts of the world counting the costs. The virus has affected industries like aviation, tourism, textiles, automotive, electronics, medicine, chemicals.

In today’s world working remotely has become commonplace. Employees have the flexibility and convenience to work from home, in a coffee shop, the library, and so on with the ease of plugging in and connecting from anywhere. Whether you’re working regularly from home or can work remotely through bad weather conditions or sickness, your workers must be set up for success.

Covid-19 Work From Home

Companies in India such as Flipkart, Zerodha, WIPL and so on have already started to take this initiative forward. The challenge here is how to take this “work from home” concept forward for the rest of the companies. The key issue is the kind of planning required and the steps are to be taken to ensure successful execution.

It is important to understand, before going forward, that not every company can implement the concept of working remotely. Like, in the manufacturing company let’s suggest fabrication, the machinery and equipment cannot be moved at home so this concept would not be possible for them. But it is possible for Business Consulting Firms, Professional Services, IT, etc.

Best practices while doing Work Form Home

This is how we should implement best practice when creating a Work from Home Program:-

  1. Examine the workspace: A home work-space should be checked to ensure that it is free from any risks including issues of fire and ventilation, slipping and falling risks and other regular risk factors. Ensure that important areas of work are identified which are key to the overall success of your organizations.

  2. Having the proper technology: Computer, email, video conferencing, internal network access are all tools that employees need, whether they’re operating from home or a public place.

  3. Securing Data & Network Security: Remote employees should have a stable Wi-Fi network, and they should work with a reliable Virtual Private Network (VPN). to avoid unauthorized access from or to a private network. Any transmitted data is then encrypted to shield it from interception and manipulation.

  4. Department wise segregate the work: For smooth coordination and proactive tracking, your team members should be your primary point of communication. Ensuring that coordination with the team leads to the set of departmental goals that identify particular key positions measurable for each individual in their team.

  5. Executing communications programs: Remote workers can often feel isolated from the rest of the team so it is important to stay in touch with them via Skype, telephone, email, message, or video conference.

  6. Supervise on Employees working remotely: If you find like your employees need to be continuously tracked, you can also integrate remote employee tracking tools such as Ideastack’s Employee tracking Cloud Service. It is necessary to notify the team that these methods are being applied to ensure the effectiveness of the work and not to spy on it.

  7. Testing the Program before launching it: Once the staff is done with the implementation and training, it is important that the software, applications, VPN, etc. can be tested several times to ensure that the operations work in the same manner as they operate at office premises. This reduces confidence in the team and the customers as well.

  8. Trusting your employees: One of the most important policies of work from home is not included in the actual document. Employers need to believe their workers while they are not working on-site to get their tasks done. Often it can be difficult to trust them with the data, but if it is the need of the hour, then that can be done during this Corona outbreak to ensure business continuity.
Employee Tracking Cloud Service to track employee's tasks who are working from home.

How to Setup a perfect work from home for your company

To overcome this situation seamlessly Ideastack has launched its Employee Tracking Cloud Service to track employee’s tasks who are working from home.

In this, you can track the following activities like:-

  1. Website Tracking – You can view their web surfing history. The Software record all URLs visited in any web browser including social media, webmail, search history, and other websites.

  2. E-mails Recording – Record Emails sent and received by employees on their work computers. 

  3. You can view multiple computers at the same time in your network – An employee’s computer can be monitored by more than one supervisor at the same time from their workstations in real-time.

  4. Record keystrokes – View keystrokes typed by users in real-time on your screen with our employee monitoring software. 

  5. Generate reports and schedule screen captures – Screenshots are recorded on all network computers and stored in a single centralized location on the main computer. You can view PC activity reports for all computers and you can also export reports to PDF for printing or sharing of the screenshot, and to Excel for analysis and reporting.

  6. Protect against insider threats – Your employees could be putting your company at risk. So, this software keeps an eye out for insiders, employees or otherwise who are downloading massive amounts of data.

If you are planning to setup a remote environment in your office you should consider our work from home cloud software also if you have some queries you can talk with our hosting experts on our live chat.

Key Factors that Justify a Shift to Colocation Hosting from an On-premise IT

First a few words on what is colocation hosting?

A colocation host is a data center facility where you or your business can rent space for servers and other computing hardware so that you do not have to keep all these on your premises. Usually, in this data center space is typically leashed or rented by the rack, cabinet or cage. So, in other words, the colocation service provides the building, cooling, bandwidth, power, and physical security. The client provides the servers and storage.

Buy Colocated Sever Hosting

Key Factors that Justify a Shift to Colocation Hosting from an On-premise IT

If you are running a small or medium enterprise then the space available to will also be small in such cases keeping your servers in the space will not be a good idea. And renting a separate space for your servers is also not possible because of the huge rent, cost of power and cooling and other maintenance charges. So it is best you shift your server from an on-premise IT to a colocation hosting service. When you decide to adopt colocation hosting you can eliminate huge costs that incur while using an on-premise IT infrastructure. You can also be free from the cost of power, cooling, and other maintenance charges.

After getting associated with the chosen colocation hosting provider you will be assured of consistent technical support. Your IT infrastructure will be backed by the intense knowledge and experience of the hosting provider who has been doing this for a very long time. They also have access to the most advanced technologies when it comes to the management of data, internet connectivity, monitoring of equipment and security measures.

Colocation Services Provider

Major Factors that Justify a Shift to Colocation hosting from an On-premise IT

1. 24/7 support – The unconditional tech support is the most valuable asset when you move to colocation hosting. You can also hire technicians from the hosting company if the need arises to correct technical issues.

2. Uninterrupted data availability – In a colocation hosting, you will get round the clock availability of uninterrupted data. The issues of power are nil because they have power back up all the time.

3. Management and Scalability – If you want to manage a business enterprise without any problem then there should be expertise and access to advanced data center facilities. Colocation hosting provides you with all this expertise round the clock.

4. Safe and secure environment – In a colocation hosting, you can always be assured that your data and equipment are safe from the hands of intruders. It also provides security from natural calamities such as earthquakes, tornadoes, fire, etc. They also make sure that you don’t lose your precious data due to the overheating of equipment or power shortage. The cooling systems are checked regular basis so that the servers and other computing equipment run without any disturbance.

In short, there are a lot of Key Factors that Justify a Shift to Colocation hosting from an On-premise IT. Hope this article gives you all the valid reasons for adopting a colocation hosting plan.

Why consider switching to Cheap VPS from Shared Hosting?

When starting a website, many businesses opt for shared hosting due to its affordability and simplicity. However, as website traffic grows and performance demands increase, switching to a Cheap VPS (Virtual Private Server) can be a game-changer.

In this article, we will compare shared hosting vs VPS hosting, explore the benefits of a managed VPS host, and highlight key differences in web hosting vs VPS.

the right time to make the switch to cheap VPS hosting

Understanding Shared Hosting vs VPS Hosting

What is Shared Hosting?

Shared hosting is a type of web hosting where multiple websites share the same server resources, including CPU, RAM, and bandwidth. While it is a budget-friendly option, it comes with significant limitations:

  • Limited Performance: Since resources are shared, high traffic on other websites can affect your site’s speed.
  • Security Risks: A vulnerability in one website can compromise the security of others on the same server.
  • Lack of Customization: Users have minimal control over server configurations and software installations.

What is VPS Hosting?

A Virtual Private Server (VPS) offers dedicated resources in a virtualized environment within a larger physical server. It provides better performance, enhanced security, and more control compared to shared hosting. Cheap VPS hosting is an excellent solution for those looking for a cost-effective yet powerful hosting option.

Benefits of Choosing Cheap VPS Over Shared Hosting

1. Dedicated Resources for Improved Performance

With VPS hosting, you get a specific allocation of CPU, RAM, and storage, ensuring that your website operates smoothly regardless of other users on the server. This eliminates performance bottlenecks common in shared hosting environments.

2. Enhanced Security and Isolation

Since VPS environments are isolated, security threats from other users on the server do not impact your website. A managed VPS host offers regular security updates, firewalls, and malware protection, making your site more secure compared to shared hosting.

3. Greater Control and Customization

VPS hosting allows root access, enabling you to install custom software, configure server settings, and optimize performance. This flexibility is crucial for businesses that need specialized applications and configurations.

4. Scalability to Handle Growing Traffic

Unlike shared hosting, which has limited scalability, cheap VPS hosting allows you to upgrade resources as your website grows. This means your site can handle increased traffic without experiencing slowdowns or crashes.

5. Better Uptime and Reliability

Since VPS hosting does not rely on shared resources, it provides better uptime and reliability. A managed VPS host ensures that your server is monitored and optimized for peak performance, reducing downtime and keeping your website accessible to users.

Web Hosting vs VPS: Which One is Right for You?

Shared Hosting is Ideal For:

  • Small personal websites or blogs
  • Businesses with low-traffic websites
  • Users with minimal technical knowledge
  • Budget-conscious website owners

VPS Hosting is Ideal For:

  • Growing businesses with increasing traffic
  • E-commerce websites requiring enhanced security
  • Websites that need custom applications or configurations
  • Companies requiring better performance and uptime

How to Choose the Right VPS Hosting Provider?

When selecting a cheap VPS hosting provider, consider the following factors:

  • Performance: Look for high-speed SSD storage, adequate RAM, and powerful CPU allocation.
  • Security Features: Ensure the provider offers DDoS protection, firewalls, and regular backups.
  • Customer Support: A managed VPS host should provide 24/7 technical support.
  • Scalability: Choose a VPS provider that allows easy resource upgrades.
  • Pricing: Compare different providers to find the best value for your budget.

Conclusion

Switching from shared hosting to a cheap VPS is a strategic move that enhances website performance, security, and scalability. While shared hosting is a good starting point, a VPS hosting solution provides the flexibility and power needed to support growing businesses. By choosing Ideastack’s managed VPS, you ensure better uptime, security, and control over your website’s environment.

Frequently Asked Questions

Q1. Is a VPS better than shared hosting?

Yes, a VPS is better than shared hosting because it offers dedicated resources, better performance, enhanced security, and greater customization. It is ideal for growing websites that need scalability and reliability.

Q2. Why would you select hosting your website in a virtual private server instead of using shared hosting?

You should choose a Virtual Private Server (VPS) over shared hosting for better performance, enhanced security, dedicated resources, greater customization, and scalability. VPS ensures your website runs smoothly without being affected by other users on the server.

Q3. What is one of the negatives of a shared hosting server?

One major negative of shared hosting is performance issues, as multiple websites share the same server resources, leading to slow loading times and potential downtime during high-traffic periods.