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How To Raise A Support Ticket In Ideastack

In our everyday life, all of us come across numerous troubles, some issues we control on our own however to address a few, we want some kind of help or guidance within the form of assistance.

the same goes actually for our professional lives. when we encounter any issue related to products- software programs, hardware, or services that immediately affect our business or working, we expect prompt help and assistance from the service company.

For the service company, “support” is its organizational backbone as it’s far from the system which helps it gain customers’ belief and appreciation with the aid of assisting them out rapidly in hard & urgent conditions.

Most companies offer a couple of modes of support for customer difficulty resolution. Ideastack gives three prompt support structures –live chat, cellphone, and support ticket.

Follow Steps 1-2 if you want to login to the client area

Follow Steps 1-8 if you want to create a support ticket

Step 1: Visit your client area By going to https://ideastack.com/ or by using this URL: https://ideastack.com/order/clientarea.php           

Step 2: Log in with your registered email & password

Step 3: Click on an open ticket

Step 4: Select the type of department you want to get help from, kindly select the relevant ticket type this will help us to assign a relevant support member.

Step 5: Fill the relevant information related to your problem & Select the Related product you want to send the support ticket for  select the priority settings too (High level=2 hrs, Middle level=2 to 4 hrs, Low level=4 to 6 hrs)

Step 6: If possible attach a screenshot of your issue as well this will help our support team understand your issue more clearly and get a resolution on the same.

Step 7: Submit the ticket– Once you have filled in all the details to raise the ticket, do recheck the details and click the tab-Submit Ticket.

Step 8: Support Ticket is generated– After you click Submit Ticket, a new support ticket is generated which automatically moves to the relevant department and admins start looking into it to resolve the issue ASAP.

 

 

To know more visit Ideastack.

How do I login to my website control panel (cpanel)?

To access your web control panel directly:

1. Enter the address of your CPanel in your web browser. The address can be in any of the following formats:

web control panel

  • http://www.your_domain.com:2082
  • https://www.your_domain.com:2083
  • http://www.your_domain.com/cpanel/
  • http://ip_address:2082

http://ip_address/cpanel/

2. Enter your user name and password in the Username and Password fields

3. Click on the OK button. You will now be logged on to CPanel.

Note: Your cpanel username/password for a specific hosting account is not your client/billing/support login. They are both different because one billing login can have multiple hosting accounts. If you lost your cpanel username/password, please open a support ticket to get your cpanel username, and password reset.

INSTALL SSL IN CWP PANEL

Install SSL in CWP with help of Below Steps:-

 

⦁ The first step is to download your SSL Certificate and KEY from the server to your local computer.(Login to CWP panel > SECURITY>Go to SSL generator >Generate csr private key)

⦁ Don’t forget to check if your Apache is Listening on port 443!!!

Ideastack SSl

⦁ In the second step you will get SSL output and now you will need to buy SSL Certificate providing an output of “BEGIN CERTIFICATE REQUEST” to SSL seller company.

⦁ In the third step, you have received new SSL Certificate from the valid seller you can install it by clicking on “Browse installed SSL Certificates”.

Ideastack SSl

⦁ Now after that edit file “/etc/pki/tls/certs/DOMAIN.COM.cert” !!!

⦁ At last, go to SSL Manager and install this Certificate for the user and path in which you need it.

⦁ Finally, Now You Have installed a Valid SSL Certificate for the selected time period.

For More Information Visit Our Website  Ideastack

How to Reset Your Forgotten Domain Admin Password on Server 2008 R2.

2- Restart the server and chose the boot option from CD.

2-click NEXT and click on repair mode your COMPUTER.

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3-click on NEXT and SELECT COMMAND PROMT on NEXT and SELECT COMMAND PROMT.

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4-.x:\SOURCES>dir ENTER (ALL COMMAND GIVEN BELOW)

c:
Dir (file not found)
D:
dir (file found Like-windows)
MOVE C:\Windows\System32\Utilman.exe C:\Windows\System32\Utilman.exe.bak

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COPY C:\Windows\System32\cmd.exe C:\Windows\System32\Utilman.exe

5 – Now you can go ahead and reboot your machine. When it’s done booting up again and you are at the Logon screen, click on the Ease of accessibility icon.

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6 – use below command for password change net user administrator *
And then set the password which you want. Close cmd and log on.-

Windows 2008 R2